Return Policy

As indicated in our General Terms and Conditions of Sale, we offer our customers an extended cooling-off period in addition to the applicable statutory time frame. You therefore have thirty (30) calendar days from receipt of the products to change your mind and return your unwanted product to us. The cooling-off period does not apply to products purchased in-store, but only to those purchased via the website.

Returns: terms and conditions

You have thirty (30) calendar days from receipt of the products to return them to us, without reason.

The cooling-off period expires thirty (30) calendar days following receipt of the product, i.e. the date on which you or a designated third party (other than the carrier) take(s) physical possession of the ordered products.

Where you have ordered multiple products, and received these in separate deliveries, the cooling-off period of thirty (30) calendar days commences on the date on which the last product is received.

Refunds will be made for unworn items, returned in their original packaging. The refund will be paid once we have received the product. The guarantee policy applies following the end of this thirty (30) day period. Link to guarantee policy page

The guarantee policy applies following the end of this thirty (30) day period, provided that the conditions stated in the guarantee policy are met. Link to guarantee policy page

Returns procedure

In order to exercise your rights under the cooling-off period, you must notify us of your intention to exercise these rights within the above-mentioned time frame, by:

To return the products to us, please:

If you decide to return the product using a different method, you will need to cover the return postage costs.

Refund

Refunds will only be given for products that have not been worn, are not damaged or dirty, and are returned in their original packaging under the conditions set out above.

No refund will be offered for products that have been worn, are damaged, dirty, scratched or otherwise deteriorated due to handling for purposes other than to establish the nature, characteristics and proper operation of the products, or are returned without any accessories or user guides.

Our Customer Services department will check all returned products to ensure that the provisions of the T&Cs have been met.

Notwithstanding the foregoing, where you exercise your rights under the cooling-off period and in accordance with the conditions set out above, all amounts paid to SPO, including shipping charges, will be refunded to the bank account from which the money was debited when the order was placed, at the earliest possible opportunity and no later than fourteen (14) days following the date on which SPO receives all of the returned products or proof that the products have been posted for return (if we receive such proof prior to the physical receipt of the returned products).

As indicated above, we will cover the return postage costs:

If you decide to return the product using a different method, you will need to cover the return postage costs.

To contact our Customer Services department:

If you have any questions about this returns policy, please contact our Customer Services department as indicated below:

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