Commercial Guarantee Policy
In addition to the statutory guarantees mentioned below, Sporoptic Pouilloux SA (Vuarnet) (hereafter “SPO”, “we”, “us”, “our”), having its registered office at 29 Rue Taitbout, 75009, Paris, France, offers a commercial guarantee on all purchases made via the vuarnet.com website, pursuant to the terms described below (hereafter the “Commercial Guarantee”).
Your pair of Vuarnet glasses is guaranteed against manufacturing defects for a period of 24 months from the date of purchase (the “Guarantee Period”). The Commercial Guarantee covers shipping costs.
Please keep your proof of purchase in a safe place, as you will be unable to exercise your rights under this Commercial Guarantee without it.
If your pair of glasses is returned during the Guarantee Period, any defective component due to a manufacturing defect found by our technical services will be repaired or replaced, at Vuarnet's discretion, free of charge.
At the end of the Guarantee Period, you will be required to pay for all maintenance and repair services, subject to any statutory guarantees to which you may be entitled.
The following are expressly excluded from the Vuarnet Guarantee:
- Defects or damage resulting from misuse, negligence or an accident;
- Defects or damage caused by improper use (shocks, scratched treated surfaces, mistreatment, negligence, impacts, improper storage or use, scratches on the glasses, etc.), by unauthorised alterations, deteriorations, modifications or repairs, or by normal wear and tear to your glasses.
If you return your glasses to us for repair under the Commercial Guarantee, and if we do not return your glasses to you within seven days, this period will be added to the remaining Guarantee Period. The number of days will be calculated from the date on which we receive your request or the date on which we receive your glasses for repair, whichever is the earlier.
If the damage is not due to a material or manufacturing defect, additional repair costs may apply. In this case you will receive an email or letter to inform you of these additional costs. You can choose to accept the repair of the goods by paying these costs or have the product returned to you by Vuarnet in the state it was in when you sent it to Vuarnet. In this case, the Commercial Guarantee will not cover shipping costs.
If you wish to exercise your rights under the Commercial Guarantee, please contact our Customer Services department using the details below. An account manager will be happy to help you identify your Vuarnet product and determine the best way to handle your request under the Commercial Guarantee.
To contact our Customer Services department:
- France and Europe:
This guarantee does not affect any other statutory rights you may have under the applicable legislation in your country. These rights may vary between countries, states, provinces or territories.
Independently of the above Commercial Guarantee, SPO is legally required to offer the statutory compliance guarantee laid down in articles L. 217-4 to L. 217-12 of the French Consumer Code and the guarantee against defects in good sold laid down in articles 1641 to 1648 and 2232 of the French Civil Code:
Where a customer exercises his/her rights under the statutory compliance guarantee laid down in articles L. 217-4 to L. 217-12:
- The customer has a period of two years from delivery of the product to exercise this right.
- The customer may opt to have the product repaired or replaced, subject to the cost conditions laid down in article L. 211-9 of the French Consumer Code.
- The customer is not required to provide proof of the existence of the compliance defect in the product during the two-year period following delivery of the product.
The statutory compliance guarantee applies independently of the Commercial Guarantee.
Finally, the customer may opt to exercise his/her rights under the guarantee against hidden defects in goods sold in accordance with article 1641 of the French Civil Code. In these circumstances, he/she may opt to return the product and receive a refund, or keep the product and receive a partial refund, in accordance with article 1644 of the French Civil Code.
In accordance with applicable law, the customer may exercise his/her rights in accordance with the following articles of the French Consumer Code and the French Civil Code, as reproduced in their entirety below:
Article L. 217-4 of the French Consumer Code:
“The seller shall provide a product that complies with the terms of the agreement and shall be liable for any defects found upon delivery.
It shall also be liable for any compliance defect resulting from the packaging, or the assembly or installation instructions, where it is responsible for these aspects pursuant to the terms of the agreement or where such activities have been carried out under its responsibility.”
Article L. 217-5 of the French Consumer Code:
“The product shall be considered compliant with the terms of the agreement:
If it is appropriate for the use normally expected for such a product and, where applicable:
- if it matches the description given by the seller and possesses the qualities as described by the seller to the buyer in the form of a sample or model
- if it possesses the qualities that a buyer may reasonably expect by virtue of public statements made by the seller, by the manufacturer or by its representative, in particular in adverts or on labels
- Or if it possesses the characteristics as defined by mutual agreement by the parties or as appropriate for a specific use as required by the buyer, and duly communicated to and accepted by the seller.”
Article L. 217-12 of the French Consumer Code:
“An action in relation to the compliance defect shall be limited to two years from the delivery of the product.”
Article L. 217-16 of the French Consumer Code:
“Where the buyer asks the seller, during the period of the commercial guarantee offered by the latter upon the purchase or repair of a tangible good, for a repair under the terms of such guarantee, and where the product is out of use for at least seven days, such period shall be added to the remaining guarantee period. This period shall be calculated from the date on which the buyer submits its request or on which the product in question is provided for repair, whichever is the earlier.”
Article 1641 of the French Civil Code:
“The seller is bound to a warranty against hidden defects in the thing sold that render it unfit for its intended use, or that so impair its use that the buyer would not have bought it, or would only have given a lesser price for it if he had known of the defects.”
Article 1641 of the French Civil Code:
“An action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the vice.”